Frequently Asked Questions


How much do you charge for shipping?

We provide free shipping Worldwide.

How long will my order take to arrive?

Typically, delivery takes 10-30 working days after dispatch, but it may take longer due to factors beyond our control.

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

Do you provide tracking information?

You will receive your tracking information within 3-7 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@resmold.com

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@resmold.com

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.